Automate Identity Governance and Administration and Continuous Monitoring of IT controls.
BAAR-IGA provides efficient and secure access control mechanisms for external users, ensuring seamless and controlled access to company resources and ultimately improving security and user experience.
Workflows can also be set up to manage the customer onboarding and off-boarding processes to automate them.
BAAR-IGA enables users to access multiple applications with one set of credentials, simplifying login processes and enhancing user experience in workforce identity management.
This solution can also be applied to legacy applications with no change to the application.
BAAR-IGA can add Multifactor Authentication (MFA), including biometric validation, to new age and legacy applications. This security measure requires users to provide two or more forms of identification before granting access to a system or application, adding an extra layer of protection beyond just passwords.
BAAR-IGA can provide Passwordless Access to new-age as well as legacy applications. This eliminates the need for traditional passwords, relying instead on alternative factors such as biometrics, hardware tokens, or mobile authentication apps. This approach simplifies the authentication process while bolstering security, offering a seamless and secure way for users to access systems and data.
BAAR-IGA offers a centralized authentication mechanism that allows users to access multiple applications and systems using a single set of credentials. It enables seamless and secure access management by establishing trust relationships between identity providers and service providers, facilitating the exchange of authentication and authorization information.
BAAR-IGA systematically regulates who can access or use corporate resources, determining entry and usage rights within an organization. In workforce identity, it verifies and grants employee credentials to ensure operational integrity and data security.
BAAR-IGA enhances security for privileged users by restricting access to critical systems and data, mitigating the risk of unauthorized use and potential breaches, ultimately safeguarding sensitive information and maintaining data integrity.
Passwordless privileged access and rotation of credentials after each time a privileged user accesses a system reduces risk.
BAAR-IGA simplifies the process of User Access Reviews for all systems (New age, legacy, On-prem, cloud). User Access Reviews in BAAR-IGA are of the following types:
User Access Reviews maintain security and compliance and minimize risks by regularly verifying and adjusting user permissions and protecting sensitive data.
BAAR-IGA continuously monitors for Segregation of Duties (SoD) conflicts. SoD management covers the following:
Segregation of Duties prevents conflicts of interest, fraud, and errors by dividing tasks, enhancing accountability, and ensuring operational integrity.
BAAR-IGA manages your identity and access policies continuously and fully automated. Examples of policies are:
Automated access management policies streamline security, improve efficiency, and reduce human error by enforcing consistent and timely access controls.
BAAR-IGA’s AI assigns a risk score to users using the following attributes:
Automated risk profiling proactively identifies and mitigates security threats, safeguards sensitive data, and maintains regulatory compliance effectively.
BAAR-IGA automates access controls, auditing, and compliance reporting, ensuring transparency, accountability, and adherence to regulatory requirements.
BAAR-IGA continuously monitors your systems for inappropriate access any users may have. Some examples are as follows:
BAAR-IGA self-tests and continuously monitors logical access controls before an internal or external audit (SOC, SOX), ensuring the operational effectiveness of the controls. Automated control testing increases efficiency, accuracy, and compliance while reducing human error, providing robust security and regulatory adherence.
BAAR-IGA manages the entire identity Lifecycle in a fully automated manner. This includes the following:
Automating the identity lifecycle mitigates risks, saves time, enhances audit outcomes, improves onboarding processes, and reduces IT operational costs. The benefits are immediate and extensive.
BAAR-IGA automates provisioning, modification and de-provisioning of access based on a birthright for Applications (Legacy, On-prem, and Cloud), Network folders, SharePoint folders, Databases, Switches, Firewalls and more.
Access Lifecycle Management optimizes user access provisioning, modification, and de-provisioning, bolstering security, compliance, and resource utilization across organizations.
BAAR-IGA automatically revokes access or changes user roles based on the outcomes of user access reviews.
Automated access revocation post-user review enhances security, mitigates risks, ensures compliance, and minimizes unauthorized access, fostering robust data protection.
BAAR -IGA automates access provisioning, modifying and de-provisioning when a user is transferred within the organization.
Transfer Access Management ensures seamless user transitions within organizations, maintaining data security, minimizing disruptions, and preserving productivity.
BAAR-IGA finds violations for an identity across multiple security systems like: Privileged Access Management, User Behavior Analytics, Security Information and Event Management (SIEM), Data Loss Prevention (DLP) Systems, Endpoint Security Solutions and more.
Centralizing identity violations from all monitoring tools provides a unified view, streamlines response, enhances security and simplifies compliance reporting.
BAAR-IGA allows users to self serve for the below activities. Approval and process workflows can be customized:
The Self-Service Portal empowers users to manage their access, reducing administrative burden, improving efficiency, and enhancing user experience.
The BAAR Support escalation process ensures that BAAR provides customers and partners with the means to give an issue broader attention. We are committed to delivering high-quality support to all our customers and partners. If you need to escalate a case, our technical team is ready and available to help you quickly bring your issue to closure.
Our efficient escalation management process is designed to keep you informed of your escalated case status at every step of the way. A lead and/or
manager is assigned to every escalation to oversee the case from a holistic viewpoint. This member is responsible for evaluating the situation, facilitating the issue, and acting as an advocate on your behalf.
Escalations occur in support centers for a variety of reasons. An escalation management system allows an organization to identify, track, monitor,
and manage situations that require increased awareness and swift action. BAAR provides our customers and partners with the two types of escalation described below.
We use this process when the BAAR Support team is unable to resolve the issue or stay within the agreed timeline (meaning, the targeted time for resolution is exceeded). We assign the issue to another team based on the skill set required to resolve the issue.
We use this process as a communicative means to inform all the parties involved in a proactive manner of a potential SLA breach.
The essence of our escalation management is to bring order, structure, focused management attention, and additional resources to those customer situations which could otherwise result in a high level of customer dissatisfaction and/or damage to the service provider’s reputation.
For customers and partners who hold a valid support services contract, an escalation may be initiated anytime after the SLA response time. If you have worked through our standard support processes and with our teams and you are not satisfied with the level or timeliness of service you received, you can escalate accordingly. Additionally, an escalation should be initiated when there is tangible impact to your production environment, or there is high risk to the business operations.
Listed below are some examples of reasons to initiate an escalation:
The entry point into the BAAR escalation process is through your support case. Please note that for an issue to be escalated, a support case must be
created (we will not accept escalations solely based on communications via email). The reason behind this is to get multiple teams involved if need be in a consolidated manner. All communication between the engineer and case owner from the conception of the case should be documented within the case notes so all involved teams can view the progression of the issue.
This is the normal process for a support case:
The Support Engineer will come to a solution most of the time, sometimes after discussion with a Technical Support Lead and, if needed, with our second-line team (for the BAAR Studios, Client, Core, or Expert Services).
If the gap between the customer’s expectation and the BAAR Platform possibilities cannot be resolved, an escalation is started.
Send an email to [email protected] (and CC your Customer Success Manager). Ensure you add the following details to your email for an effective event-based escalation process:
In the case notes, CC [email protected] and in the case note, do the following:
Once resolved to the customer’s satisfaction, the situation is monitored for an agreed-upon period. The escalation team remains on standby and available in case the problem reoccurs during the monitoring period.
The de-escalation process follows these steps:
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