Customer Access Management

Customer Access Management provides efficient and secure access control mechanisms for external users, ensuring seamless and controlled access to company resources, ultimately improving security and user experience.

Customer Access Management

Customer Access Management (CAM) is a set of processes and technologies designed to manage and control the access of external users, such as customers, partners, and vendors, to company resources and applications. It enables organizations to securely authenticate, authorize, and manage the access privileges of external users, ensuring compliance with security policies and regulatory requirements.

External User Authentication

Ensuring secure verification of external users’ identities before granting access to company resources.

Role-based Access Control (RBAC)

Assigning permissions and access rights to external users based on their roles and responsibilities within the organization’s ecosystem.

Access Authorization

Determining and enforcing the permissions and privileges that external users have within the system.

User Lifecycle Management

Managing the entire lifecycle of external user accounts, from creation and provisioning to deprovisioning.

Single Sign-On (SSO)

Allowing external users to access multiple applications and services with a single set of credentials, enhancing user experience.

Identity Verification

Verifying the identity of external users through various authentication methods, such as passwords, biometrics, or two-factor authentication.


BAAR-IGA orchestrates workforce access across roles and changes, maintaining security and compliance seamlessly.

External User Provisioning

Enables seamless onboarding of external users, improving operational efficiency and reducing administrative overhead.

Self-Service Registration

Allows external users to register themselves securely, enhancing user experience and reducing the burden on IT support.

Flexible Authentication Methods

Supports multiple authentication factors, including passwords, biometrics, and OTPs, enhancing security and user flexibility.

Integration with External Systems

Seamlessly integrates with external systems and applications, enabling unified access management across the organization’s ecosystem.

Fine-Grained Access Control

Provides granular control over access permissions for external users, ensuring security and compliance with regulatory requirements.

Identity Verification

Utilizes various authentication methods to verify the identities of external users, mitigating the risk of unauthorized access.

Auditing and Reporting

Offers comprehensive auditing and reporting capabilities to track external user activities and ensure compliance with security policies.

Scalability and Performance

Scales effortlessly to accommodate growing numbers of external


Customer Access Management in the context of Workforce Identity has some essential benefits

Ensuring Secure Access

Provides robust authentication and authorization mechanisms to protect company resources from unauthorized access by external users.

Improved User Experience

Streamlines access processes for external users, enhancing usability and satisfaction.

Compliance with Regulations

Ensures compliance with regulatory requirements and security policies governing access to company resources.

Efficient User Lifecycle Management

Facilitates the management of external user accounts throughout their lifecycle, from onboarding to offboarding.

Single Sign-On (SSO) Capability

Enables external users to access multiple applications and services with a single set of credentials, enhancing convenience and productivity.

Granular Access Control

Offers fine-grained access control mechanisms based on roles and permissions, allowing organizations to enforce least privilege principles and minimize security risks.

How we are different

Seamless Integration Capabilities

Our ALM feature is designed to integrate effortlessly with an extensive array of systems, ensuring that employees have coherent access across all platforms, enhancing productivity without compromising security.

Automated Provisioning and Deprovisioning

Advanced automation ensures that access rights are granted or revoked in real-time, mitigating risks associated with delayed deprovisioning and streamlining the onboarding process for a superior user experience.

Intuitive Self-Service Portals

By providing a user-friendly self-service portal, our platform empowers employees to manage their access needs, reducing the administrative burden on IT and accelerating the fulfillment of access requests with proper oversight.

Comprehensive Compliance Management

Our ALM is built with compliance at its core, offering tailored reports and alerts to keep your organization in line with regulatory requirements, minimizing risk, and ensuring a state of continuous compliance.

Case Study:

Enhancing Workforce Identity Security Through Customer Access Management


A Credit Union in North America, faced challenges managing access for external partners and vendors to its internal systems and applications, leading to security vulnerabilities and compliance risks.


The organization struggled with manual and disparate access management processes, making it difficult to efficiently onboard and manage external users while maintaining security and compliance standards.


The Credit Union struggled with manual and disparate access management processes, making it difficult to efficiently onboard and manage external users while maintaining security and compliance standards.


The implementation involved configuring access policies, integrating the CAM solution with existing systems, and providing training to internal staff and external users on the new access management processes.


With the deployment of Customer Access Management, the organization experienced significant improvements in access control efficiency and security. External users reported a smoother onboarding experience, while internal IT teams benefited from reduced administrative overhead and enhanced visibility into access activities.


By adopting a Customer Access Management solution, the organization successfully addressed the challenges associated with managing access for external users, improving security, compliance, and user experience. This case underscores the importance of implementing robust access management solutions to safeguard workforce identity and streamline access control processes.

Enhanced Trust

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