Automate Identity Governance and Administration and Continuous Monitoring of IT controls.
BAAR-IGA provides efficient and secure access control mechanisms for external users, ensuring seamless and controlled access to company resources and ultimately improving security and user experience.
Workflows can also be set up to manage the customer onboarding and off-boarding processes to automate them.
BAAR-IGA enables users to access multiple applications with one set of credentials, simplifying login processes and enhancing user experience in workforce identity management.
This solution can also be applied to legacy applications with no change to the application.
BAAR-IGA can add Multifactor Authentication (MFA), including biometric validation, to new age and legacy applications. This security measure requires users to provide two or more forms of identification before granting access to a system or application, adding an extra layer of protection beyond just passwords.
BAAR-IGA can provide Passwordless Access to new-age as well as legacy applications. This eliminates the need for traditional passwords, relying instead on alternative factors such as biometrics, hardware tokens, or mobile authentication apps. This approach simplifies the authentication process while bolstering security, offering a seamless and secure way for users to access systems and data.
BAAR-IGA offers a centralized authentication mechanism that allows users to access multiple applications and systems using a single set of credentials. It enables seamless and secure access management by establishing trust relationships between identity providers and service providers, facilitating the exchange of authentication and authorization information.
BAAR-IGA systematically regulates who can access or use corporate resources, determining entry and usage rights within an organization. In workforce identity, it verifies and grants employee credentials to ensure operational integrity and data security.
BAAR-IGA enhances security for privileged users by restricting access to critical systems and data, mitigating the risk of unauthorized use and potential breaches, ultimately safeguarding sensitive information and maintaining data integrity.
Passwordless privileged access and rotation of credentials after each time a privileged user accesses a system reduces risk.
BAAR-IGA simplifies the process of User Access Reviews for all systems (New age, legacy, On-prem, cloud). User Access Reviews in BAAR-IGA are of the following types:
User Access Reviews maintain security and compliance and minimize risks by regularly verifying and adjusting user permissions and protecting sensitive data.
BAAR-IGA continuously monitors for Segregation of Duties (SoD) conflicts. SoD management covers the following:
Segregation of Duties prevents conflicts of interest, fraud, and errors by dividing tasks, enhancing accountability, and ensuring operational integrity.
BAAR-IGA manages your identity and access policies continuously and fully automated. Examples of policies are:
Automated access management policies streamline security, improve efficiency, and reduce human error by enforcing consistent and timely access controls.
BAAR-IGA’s AI assigns a risk score to users using the following attributes:
Automated risk profiling proactively identifies and mitigates security threats, safeguards sensitive data, and maintains regulatory compliance effectively.
BAAR-IGA automates access controls, auditing, and compliance reporting, ensuring transparency, accountability, and adherence to regulatory requirements.
BAAR-IGA continuously monitors your systems for inappropriate access any users may have. Some examples are as follows:
BAAR-IGA self-tests and continuously monitors logical access controls before an internal or external audit (SOC, SOX), ensuring the operational effectiveness of the controls. Automated control testing increases efficiency, accuracy, and compliance while reducing human error, providing robust security and regulatory adherence.
BAAR-IGA manages the entire Identity Lifecycle in a fully automated manner. This includes the following:
Automating the identity lifecycle mitigates risks, saves time, enhances audit outcomes, improves onboarding processes, and reduces IT operational costs. The benefits are immediate and extensive.
BAAR-IGA automates provisioning, modification and de-provisioning of access based on a birthright for Applications (Legacy, On-prem, and Cloud), Network folders, SharePoint folders, Databases, Switches, Firewalls and more.
Access Lifecycle Management optimizes user access provisioning, modification, and de-provisioning, bolstering security, compliance, and resource utilization across organizations.
BAAR-IGA automatically revokes access or changes user roles based on the outcomes of user access reviews.
Automated access revocation post-user review enhances security, mitigates risks, ensures compliance, and minimizes unauthorized access, fostering robust data protection.
BAAR -IGA automates access provisioning, modifying and de-provisioning when a user is transferred within the organization.
Transfer Access Management ensures seamless user transitions within organizations, maintaining data security, minimizing disruptions, and preserving productivity.
BAAR-IGA finds violations for an identity across multiple security systems like: Privileged Access Management, User Behavior Analytics, Security Information and Event Management (SIEM), Data Loss Prevention (DLP) Systems, Endpoint Security Solutions and more.
Centralizing identity violations from all monitoring tools provides a unified view, streamlines response, enhances security and simplifies compliance reporting.
BAAR-IGA allows users to self serve for the below activities. Approval and process workflows can be customized:
The Self-Service Portal empowers users to manage their access, reducing administrative burden, improving efficiency, and enhancing user experience.
Our commitment to seamless self-service is coupled with responsive support, ensuring a harmonious balance of autonomy and assistance, fostering a secure and efficient user experience.
Customer support and self-service functionalities empower users with direct control over their account management tasks, enhancing user experience and operational efficiency.
Enables users to reset their passwords independently, reducing helpdesk workload and improving user satisfaction.
Allows users to manage their account details and preferences, streamlining user experience and administrative efficiency.
Users can request access to resources directly, speeding up the access granting process and enhancing governance.
Offers users the ability to manage their MFA settings, improving security and user autonomy.
Empowers users to update their own profile information, ensuring accurate user data with minimal administrative effort.
Provides users with self-help resources for common issues and questions, optimizing resolution times and reducing support tickets.
BAAR-IGA helps verify the identity of their customers and assess associated risks effectively. Here are the key capabilities:
BAAR-IGA screens customers against PEP lists to identify individuals with ties to politically exposed or high-risk individuals. This helps in risk assessment and compliance with anti-money laundering (AML) regulations.
BAAR-IGA facilitates the management of customer consent and data privacy preferences, ensuring compliance with data protection regulations like GDPR.
BAAR-IGA’s interface makes it easy for both customers and compliance officers to navigate the KYC process. This includes clear instructions for document submission and validation.
BAAR-IGA adaptable to changing regulatory environments and customizable to meet specific business needs and compliance requirements.
BAAR-IGA plays a pivotal role in safeguarding a business from financial crime, maintaining regulatory compliance, and ensuring the security and trustworthiness of its customer relationships.
Customer support and self-service, particularly in managing customer identity, are integral components of a modern customer experience strategy. Let’s explore their importance:
Self-service tools empower customers by giving them direct control over their personal and account information. This includes functionalities like updating contact details, resetting passwords, and managing privacy settings. Providing these capabilities fosters a sense of autonomy and satisfaction, as customers can make changes instantly without waiting for assistance.
Self-service options streamline the user experience. Customers often prefer quick, self-guided solutions for simple tasks, and these tools provide just that. They can efficiently handle routine identity management tasks like account setup or verification processes, improving the overall user experience with the brand.
By enabling customers to manage basic identity and account tasks independently, self-service reduces the demand on customer support teams. This means support staff can focus on more complex queries or issues, leading to better resource allocation and more efficient customer service operations.
Self-service portals are accessible 24/7, providing convenience that traditional customer support channels cannot match. This round-the-clock accessibility is particularly beneficial for customers in different time zones or those who prefer managing their accounts outside of standard business hours.
In the context of customer identity, self-service tools can enhance security. For instance, by allowing customers to directly update security settings or change passwords, these tools can help maintain high security standards. They also give customers greater control over their personal data, which is crucial in an era where data privacy is a major concern.
Efficient customer support and self-service options can significantly boost customer trust and loyalty. When customers feel that they can manage their identity easily and securely, and that support is available for more complex issues, it strengthens their trust in the brand.
A built-in feedback mechanism within the self-service portal allows for continuous improvement driven by user insights. BAAR-IGA harnesses this data to refine and personalize the support experience, closing the loop between user feedback and service enhancement.
BAAR-IGA’s dynamic knowledge base evolves with user interactions, offering tailored tutorials, FAQs, and resources that empower users to resolve issues independently, reflecting a true understanding of their needs.
Unique to our platform, automated health checks for user identities prompt proactive self-service actions, ensuring users maintain optimal access health, minimizing potential access issues, and reducing support tickets.
We provide a unified dashboard that integrates support directly with identity management tasks, allowing for a streamlined workflow where help is always a click away within the same interface.
Enhancing Customer Identity Management at a Leading Telecommunications Provider
A leading telecommunications provider, faced challenges in managing customer identities. With a growing customer base, the company struggled with high call volumes to their support center, mainly for routine tasks like password resets and account updates.
The main challenges included:
The telecom implemented a two-pronged approach – enhancing self-service capabilities and improving customer support:
They developed an intuitive online portal where customers could easily manage their account details, reset passwords, and update personal information. This portal was equipped with strong security features like two-factor authentication to protect customer identities.
A comprehensive knowledge base and FAQs were integrated into the portal to guide customers through common issues and queries.
For issues that were too complex for self-service, The telecom’s customer support team was trained to provide efficient and secure assistance, particularly for identity verification and security concerns.
Reduced Call Volume: The self-service portal significantly reduced the volume of routine calls to the customer support center.
Enhanced Customer Experience: Customers enjoyed quicker resolution of routine tasks and appreciated the empowerment of managing their identities independently.
Improved Security: The secure design of the self-service portal and the expert handling of identity issues by the support team enhanced overall security.
By effectively combining self-service with dedicated customer support, the telecom not only streamlined the management of customer identities but also improved customer satisfaction and operational efficiency. This case study demonstrates the value of integrating self-service with robust customer support in managing customer identities.
We are here to assist. Contact us by email or via our
Social Media channels.
© 2017 – 2024 BAAR Technologies. All rights reserved.
We use cookies to ensure you get the best experience on the BAAR Technologies website, to help us understand our marketing efforts, and to reach potential customers across the web. You can learn more by viewing our privacy policy.