Customer Requirement
- A global manufacturing enterprise operating across 30+ countries flagged a consistent anomaly during an internal audit: a significant portion of their licensed application accounts—more than 18%—belonged to inactive or departed users.
- Despite having an Identity Governance system in place, the customer was facing growing concerns around:
- Soaring costs tied to underutilized licenses across key platforms like SAP, Office 365, and Salesforce
- Dormant accounts retaining access privileges and increasing insider threat vectors
- Missed audit flags due to gaps in access review cycles and license reclamation workflows
- The customer needed an automated, risk-aware mechanism to continuously identify dormant accounts, enforce deactivation policies, and release unused licenses across their SaaS and ERP landscape.
Root Cause Analysis
A detailed identity risk assessment conducted by the BAAR-IGA team exposed the following systemic IAM breakdowns:
Ineffective Lifecycle Management
While the HRMS triggered user termination workflows, it was not fully integrated with downstream apps, resulting in fragmented offboarding.
Lack of Inactivity Monitoring
There were no automated checks on login activity, access timestamps, or usage telemetry to detect dormant accounts between quarterly certification campaigns.
License Blind Spots
The IGA tool lacked license intelligence — accounts retained licenses regardless of usage or inactivity thresholds.
Compliance and Audit Gaps
Without accurate visibility into dormant access, audit trails showed inconsistencies, especially where former employees retained application-level privileges.
BAAR-IGA Response Strategy
BAAR-IGA deployed its Dormant Account Detection Framework to provide continuous identity intelligence across the customer’s digital estate.
Real-Time Inactivity Detection
BAAR-IGA monitored authentication patterns and API-level access activity to flag dormant accounts based on configurable inactivity thresholds (e.g., 60 or 90 days).
Context-Aware License Reclamation
The platform automatically triggered license release workflows for dormant users, reclaiming SAP, Salesforce, and M365 entitlements for reallocation.
Deep App Integration
With out-of-the-box connectors, BAAR-IGA established bidirectional sync with all high-value licensed applications, ensuring lifecycle and license status were tightly coupled.
Access Clean-Up and Audit Readiness
Dormant access was revoked at the source, with every deactivation and license recovery action logged for compliance review. Custom reports tracked dormant user trends, license optimization, and SLA adherence.
Business Outcome
- In just 90 days of implementation, the organization reported:
- 15% annual reduction in SaaS and ERP license spend
- 100% visibility into dormant accounts across 40+ enterprise applications
- Zero dormant privileged accounts post-deployment
- Enhanced audit posture through real-time access reconciliation
Key Takeaway
License waste isn’t just a cost problem — it’s a security problem. Dormant accounts are often the backdoor attackers seek. With BAAR-IGA, customers gain the intelligence, automation, and enforcement needed to shut that door — permanently.
